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Good for Business: Energizing SMB Customer Satisfaction

Bidgely

How Rocky Mountain Power boosted SMB CSAT with Business Energy Reports The 2023 J.D. Power Electric Utility Business Customer Satisfaction Study highlighted a concerning drop in business customer satisfaction (CSAT) among electric utilities, finding CSAT is at an all-time low of 754 on a 1,000-point scale.

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Leveraging smart meter data analytics for proactive grid management

Smart Energy International

With grid management proving a perplexing conundrum, smart meter data management continuous to prove the way forward for ensuring optimised control and efficacy for utilities. Australia has seen a rapid increase in residential rooftop solar installations, which makes voltage management increasingly difficult to coordinate.

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Empowering India’s Energy Revolution with AI and Prosumers

AutoGrid

With a power grid that has been notoriously unreliable in the past, India’s goal to transform formerly passive consumers into prosumers would seem an uphill battle. The stakes are particularly high because India is the world’s third largest energy consumer.

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US consumers becoming more concerned about outages finds survey

Smart Energy International

Despite significant investments in modernising the electric grid, 41% of consumers in the US are more concerned with power outages today compared to 10 years ago, finds the Smart Energy Consumer Collaborative. So when the power is out, they’re more inconvenienced. The 58% majority, however, said they would not.

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Itron’s IIoT and Samsung’s smart platform link for utility-scale DERMS

Smart Energy International

The US tech giant is linking its Industrial Internet of Things (IIoT) network solution with the entertainment powerhouse’s SmartThings’ services to enable utilities a system of improved distributed energy resource management (DERMS), carbon reduction and consumer engagement.

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Puget Sound Energy’s VPP Expansion Points the Way for C&I Prosumers

AutoGrid

Puget Sound Energy’s (PSE) recent announcement of its partnership expansion with AutoGrid to develop virtual power plants (VPPs) is noteworthy for several reasons. First, PSE is the state of Washington’s largest utility, serving more than one million residential and commercial and industrial (C&I) electric customers.

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AI, GPT, and the Utility of the Future

Bidgely

Watch our on-demand webinar AI, GPT and the Utility of the Future to continue to explore this topic. While the jury is still out on the pros and cons of AI, Bidgely strongly believes that AI is imperative for the energy transition and to realize a clean energy future. Even then, AI remained a niche technology.