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Good for Business: Energizing SMB Customer Satisfaction

Bidgely

How Rocky Mountain Power boosted SMB CSAT with Business Energy Reports The 2023 J.D. Power Electric Utility Business Customer Satisfaction Study highlighted a concerning drop in business customer satisfaction (CSAT) among electric utilities, finding CSAT is at an all-time low of 754 on a 1,000-point scale.

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AI, GPT, and the Utility of the Future

Bidgely

Watch our on-demand webinar AI, GPT and the Utility of the Future to continue to explore this topic. While the jury is still out on the pros and cons of AI, Bidgely strongly believes that AI is imperative for the energy transition and to realize a clean energy future. Even then, AI remained a niche technology.

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Avista AMI Data & Bidgely’s DER Analytics as a Use-Case Generator: How The Utility’s Data-Driven Culture Is Keeping It Future-Ready

Bidgely

From decarbonization to resiliency, utilities need to be agile, innovative and connected to meet the demands of the future. The most-forward thinking utilities are embracing the power of AI and big data to chart the most efficient and effective path to achieve future readiness. But now we can see our growth over time to 2022 and 2023.

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How AMI Data and Analytics Elevate DSM Program Marketing

Bidgely

I recently had the chance to sit in on a conversation between Chris Warren, contributing writer at Utility Dive ’s studioID, and Bidgely’s Director of Innovation, Maria Kretzing about increasing the effectiveness of demand-side management (DSM) program marketing using AMI analytics. Tapping the Power of AMI Data.

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Unleashing the Trapped Value of SMB Customers with UtilityAIâ„¢

Bidgely

energy, yet account for less than five percent of utility energy efficiency savings as they often fall into a middle ground between residential customers and large commercial and industrial (C&I) customers. . Small and medium businesses (SMBs) consume an estimated 20 percent of U.S.

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Unleashing the Trapped Value of SMB Customers with UtilityAIâ„¢

Bidgely

energy, yet account for less than five percent of utility energy efficiency savings as they often fall into a middle ground between residential customers and large commercial and industrial (C&I) customers. . Small and medium businesses (SMBs) consume an estimated 20 percent of U.S.