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Good for Business: Energizing SMB Customer Satisfaction

Bidgely

How Rocky Mountain Power boosted SMB CSAT with Business Energy Reports The 2023 J.D. Power Electric Utility Business Customer Satisfaction Study highlighted a concerning drop in business customer satisfaction (CSAT) among electric utilities, finding CSAT is at an all-time low of 754 on a 1,000-point scale.

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Leveraging smart meter data analytics for proactive grid management

Smart Energy International

With grid management proving a perplexing conundrum, smart meter data management continuous to prove the way forward for ensuring optimised control and efficacy for utilities. Australia has seen a rapid increase in residential rooftop solar installations, which makes voltage management increasingly difficult to coordinate.

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3 Ways to Boost Customers’ Energy Efficiency

Mosaic

It’s no surprise that with the continual rise of electricity rates, energy savings have been top of mind for homeowners. According to Rewiring America, 80 percent of voters say decreases in their monthly energy costs would have a “Very” or “Somewhat” significant impact on their household budgets.

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Webinar 22 Sep: Harnessing data in homes and buildings

Smart Energy International

Since Google, Facebook and other companies located in Silicon Valley, showed the rest of the world the hidden power of harnessing data, attempts to replicate the success of the largest corporates in the world have been legion. The home and building industry does not escape from this debate. 60-minute session.

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Empowering India’s Energy Revolution with AI and Prosumers

AutoGrid

With a power grid that has been notoriously unreliable in the past, India’s goal to transform formerly passive consumers into prosumers would seem an uphill battle. The stakes are particularly high because India is the world’s third largest energy consumer.

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US consumers becoming more concerned about outages finds survey

Smart Energy International

Despite significant investments in modernising the electric grid, 41% of consumers in the US are more concerned with power outages today compared to 10 years ago, finds the Smart Energy Consumer Collaborative. So when the power is out, they’re more inconvenienced. The 58% majority, however, said they would not.

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Connecticut powers into the lead with breakthrough customer battery program

Renewable Energy World

By Todd Olinsky-Paul, Clean Energy Group / Clean Energy States Alliance. With the long-anticipated approval of its new Statewide Electric Storage Program , Connecticut has just leapfrogged the rest of New England to become the new regional leader in distributed battery storage program development. Equitable access.