article thumbnail

Good for Business: Energizing SMB Customer Satisfaction

Bidgely

How Rocky Mountain Power boosted SMB CSAT with Business Energy Reports The 2023 J.D. Power Electric Utility Business Customer Satisfaction Study highlighted a concerning drop in business customer satisfaction (CSAT) among electric utilities, finding CSAT is at an all-time low of 754 on a 1,000-point scale.

article thumbnail

ERCOT Heat Wave Is No Sweat for AI-Powered DERMS

AutoGrid

With this comes a surge in electricity use, mostly from cooling systems. The Electric Reliability Council of Texas (ERCOT) is predicting a historic demand of over 80,000 MW , putting immense pressure on the state’s power grid. Texas heat waves often result in slim reserve margins, where supply barely meets demand.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

A New Era in Energy Use Disaggregation: TOU Granularity

Bidgely

Learn how AI-powered TOU disaggregation science provides utilities with more precise customer energy usage insights than any other analytics approach before, delivering value and operational efficiencies across the enterprise. Download the Whitepaper. It is a helpful but insufficient metric.

article thumbnail

A New Era in Energy Use Disaggregation: TOU Granularity

Bidgely

Learn how AI-powered TOU disaggregation science provides utilities with more precise customer energy usage insights than any other analytics approach before, delivering value and operational efficiencies across the enterprise. Download the Whitepaper. It is a helpful but insufficient metric.

article thumbnail

How NatWest Group is measuring its working-from-home emissions

Business Green

After lockdown measures forced many staff to work from home in 2020, NatWest set out to rethink how it assesses its emissions. Colleagues that could, were working from home from March. The Covid-19 restrictions, however, emptied office buildings and fast-tracked remote working from home in an unprecedented way.

article thumbnail

Cooperation Between the Utility and its Customers in a Complex Energy Landscape

AutoGrid

Cooperation Between the Utility and its Customers in a Complex Energy Landscape. The future energy landscape is a multi-leveled, interconnected topography of many diverse entities. Therefore, successful operations require cooperative business relationships between the utility electric providers, aggregators, and customers.

article thumbnail

How Everyday Technology Helps You to Live a Greener Lifestyle

Living Green Technology

Fortunately, there are several things each of us can do to reduce our carbon footprint and live a more sustainable lifestyle—starting with the technological devices we use to watch our favorite television shows, make phone calls, or heat and cool our homes. totaling around $40 billion per year.