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Good for Business: Energizing SMB Customer Satisfaction

Bidgely

How Rocky Mountain Power boosted SMB CSAT with Business Energy Reports The 2023 J.D. Power Electric Utility Business Customer Satisfaction Study highlighted a concerning drop in business customer satisfaction (CSAT) among electric utilities, finding CSAT is at an all-time low of 754 on a 1,000-point scale.

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What Electric Companies Don’t Want You To Know

The Environmental Blog

Do you ever wonder what goes on behind the scenes at your electric company? We recently had the opportunity to speak with other electricity providers that have been in business for over 30 years. There may be certain truths about electricity providers being kept hidden from public view – but not anymore.

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In New York, a New Way for Stay-at-Home Customers to Get Paid for Shaving Peak Energy

GreenTechMedia

New York is struggling with the country’s worst coronavirus outbreak, but it’s also pushing ahead on its ambitious clean energy goals. Take GridRewards, a program launched last week by community choice aggregator Sustainable Westchester and building energy software and demand response provider Logical Buildings.

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Comment: Massive IoT enables massive opportunities for utilities

Envirotec Magazine

From fleet management to environmental monitoring and smart grid management, to consumer applications including smart watches, smart buildings and, ultimately, entire smart cities. Think smart thermostats, alarm and access control systems for the home, smart bulbs, smart meters – you see where this is going.

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New Hampshire Electric Cooperative Demonstrates Power of Advanced Analytics-Based Rate Design

Bidgely

When analytics are applied to Advanced Metering Infrastructure (AMI) data, the resulting intelligence serves as an essential input to rate design calculations, delivering more effective rate structures that better satisfy utility objectives. Incentives vs. Rewards. time of use rates), NHEC approached Bidgely with a different objective.

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US Residential Storage Shines in First Quarter, Nabs Fourth Consecutive Record

GreenTechMedia

Residential batteries outperformed the rest of the energy storage sector in first quarter deployments. The first quarter of 2020 marked the fourth consecutive record for home battery installations, according to the new Energy Storage Monitor , from Wood Mackenzie and the Energy Storage Association.

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Residential Demand Response to Play Key Role Managing US Load This Summer

GreenTechMedia

Heading into summer 2020, looming uncertainty about electricity demand makes flexibility more vital than ever in the United States. In particular, residential demand response faces more pressure than usual as many people continue to work from home over the next few months. power system. The role of generators.