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Good for Business: Energizing SMB Customer Satisfaction

Bidgely

How Rocky Mountain Power boosted SMB CSAT with Business Energy Reports The 2023 J.D. Power Electric Utility Business Customer Satisfaction Study highlighted a concerning drop in business customer satisfaction (CSAT) among electric utilities, finding CSAT is at an all-time low of 754 on a 1,000-point scale.

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Connecticut powers into the lead with breakthrough customer battery program

Renewable Energy World

By Todd Olinsky-Paul, Clean Energy Group / Clean Energy States Alliance. With the long-anticipated approval of its new Statewide Electric Storage Program , Connecticut has just leapfrogged the rest of New England to become the new regional leader in distributed battery storage program development. Equitable access.

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Working to eliminate dangerous e-bike batteries

Charged

Electric bicycles have quickly become enormously popular—the Light Electric Vehicle Association estimates that some 880,000 were imported to the US in 2021. However, some of them have a way of catching fire unexpectedly, sometimes in residential settings, with unfortunate consequences. E-bikes are not. Source: CleanTechnica

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‘Data Hive’ Opens for Solar, Battery Vendors in Silicon Valley

GreenTechMedia

Last year, we covered a pilot project from California community energy provider Silicon Valley Clean Energy and startup UtilityAPI, meant to make sharing smart meter data between customers and approved third-party companies as easy as a few clicks of a mouse, instead of the utility paperwork and waiting time-heavy ordeal it is today.

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3 Ways to Boost Customers’ Energy Efficiency

Mosaic

It’s no surprise that with the continual rise of electricity rates, energy savings have been top of mind for homeowners. According to Rewiring America, 80 percent of voters say decreases in their monthly energy costs would have a “Very” or “Somewhat” significant impact on their household budgets.

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Empowering India’s Energy Revolution with AI and Prosumers

AutoGrid

With a power grid that has been notoriously unreliable in the past, India’s goal to transform formerly passive consumers into prosumers would seem an uphill battle. The stakes are particularly high because India is the world’s third largest energy consumer.

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Puget Sound Energy’s VPP Expansion Points the Way for C&I Prosumers

AutoGrid

Puget Sound Energy’s (PSE) recent announcement of its partnership expansion with AutoGrid to develop virtual power plants (VPPs) is noteworthy for several reasons. First, PSE is the state of Washington’s largest utility, serving more than one million residential and commercial and industrial (C&I) electric customers.