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Good for Business: Energizing SMB Customer Satisfaction

Bidgely

How Rocky Mountain Power boosted SMB CSAT with Business Energy Reports The 2023 J.D. Power Electric Utility Business Customer Satisfaction Study highlighted a concerning drop in business customer satisfaction (CSAT) among electric utilities, finding CSAT is at an all-time low of 754 on a 1,000-point scale.

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How to win the Home Energy Management business battle

Smart Energy International

The growth of Home Energy Management (HEM) has led to a burgeoning, heretofore fragmented market, within which rages a business battleground of players large and small. The key to winning, explains Yusuf Latief in Smart Energy International ’s Power Playbook column, will be ownership of customer confidence.

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Why Empty Office Buildings Still Consume Lots of Power During a Global Pandemic

GreenTechMedia

What happens to an office building’s electricity demand when almost everyone who works there is stuck at home? The coronavirus pandemic has forced broad swaths of the economy to shut down, as state after state forced non-essential businesses to close. pecent this year. pecent this year.

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DistribuTech: Itron and Landis+Gyr Take Smart Meter Energy Disaggregation Mainstream

GreenTechMedia

SAN ANTONIO — Energy disaggregation is a term of art for technologies that can parse out energy usage of individual loads like air conditioning, heating, lighting and appliances, simply by analyzing single sources of data like smart meter feeds or circuit-level sensors. ” Gupta said.

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ARENA and Shell Energy to demonstrate commercial flexibility in Australia

Smart Energy International

Shell Energy’s ‘Commercialising Smart Energy Hubs’ project will recruit at least 40 commercial and industrial (C&I) customer sites to demonstrate flexible demand capacity. On behalf of the Australian Government, the Australian Renewable Energy Agency (ARENA) announced AUS$9.1 Commercial flexibility.

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Siemens publishes advice for businesses on steps to decarbonise

Envirotec Magazine

Businesses who fail to act on decarbonisation risk exposing themselves to potential risks from policy-driven increased operating costs, increased energy costs or increased compliance costs. Now it’s time for other businesses to follow suit, says the group. Actions on the energy demand side.

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Silicon Valley Clean Energy and UtilityAPI Want to Free Your Meter Data

GreenTechMedia

Why can’t you get an accurate, fact-based online quote for a rooftop solar system, backup battery or electric vehicle charger as easily as getting a quote on, say, a mortgage refinancing or home insurance policy? And SVCE has full access to it from the Pacific Gas & Electric smart meters that connect its customers to the grid.