Mon.Apr 22, 2019

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The Three Ways Utilities Can Put Customers First: Retention, Loyalty, Experience

Bidgely

Over the past few years, aggressive competition has led to unprecedented customer churn. Some utilities are reporting as high as 20-25% churn YoY in markets like the UK or Australia. At the same time, customer expectations of the energy retailer industry has risen, particularly with respect to more transparency and better service. That’s meant the cost to attract and retain customers has remained very high.

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The Energy Transition Principles (ETPs)

Mr. Sustainability

This article describes the fundamental incentives to create a sustainable world by self-organizing behavior. In my humble opinion that is. A few weeks ago, I had an epiphany. It was during a “CO2 Conference” in Rotterdam and I was listening to a presentation about “the Energy Transition”. The persons who were presenting and debating were pretty important: all board level company managers and CEOs (including oil and gas majors).

article thumbnail

The Three Ways Utilities Can Put Customers First: Retention, Loyalty, Experience

Bidgely

Over the past few years, aggressive competition has led to unprecedented customer churn. Some utilities are reporting as high as 20-25% churn YoY in markets like the UK or Australia. At the same time, customer expectations of the energy retailer industry has risen, particularly with respect to more transparency and better service. That’s meant the cost to attract and retain customers has remained very high.