Best Practices for Managing Technological Change in The Utility Industry.
Varuna
MAY 1, 2019
The water utility industry is glacial in its adoption of technology. There is evidence of this in never-ending pilot projects with startups that lead nowhere and in product design crowdsourcing campaigns that take a year and end up with products that remind one of the failed healthcare.gov project. But change the industry must. The new type of consumer demands it (push) and it is what technology wants (pull).
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